Serta - Serta Bunk Bed Mattress

General Shipping Information:

• Shipping EstimateView
• Stock Status:View
• Ships to:  
• Ship Method:White Glove Mattress
• Upgrade Available? Yes

Delivery Instructions

This item will be delivered by a white glove freight carrier to ensure the safest and most convenient delivery. Please note:

• A white glove delivery team consists of at least two people so you will not be burdened with carrying your order from the back of the truck to your home.


• Once your order arrives in your area, a representative from the white glove carrier will call you to arrange a 4 hour window for delivery.


• You must inspect your package at the time of delivery. If the product has any damage or if you are concerned there may be damage, please write "Product Damaged" on the sheet you are asked to sign. This ensures that if there is any damage, it will be easy to resolve the problem.

White Glove Freight Service Levels

This item ships using the Platinum level of white glove service with an upgrade available to remove your old mattress. Please read the service descriptions below for details.

White Glove Platinum (Free!)

• Delivery to: Inside your residence to the room you choose. This includes carrying the product up two flights of stairs from the building threshold (4-15 steps = 1 flight). If you need the product moved up additional flights, please contact us*.
• Assembly Service: The shipper will unpack the product and provide light setup that requires basic tools (i.e. pieces will be screwed or bolted together, set pieces next to each other, or on top of each other).
• Packaging: The shipper will remove and dispose of all packaging.
• Removal of Old Mattress: Not included

White Glove Platinum and Removal of Old Mattress (+$89)

• Delivery to: Inside your residence to the room you choose. This includes carrying the product up two flights of stairs from the building threshold (4-15 steps = 1 flight). If you need the product moved up additional flights, please contact us*.
• Assembly Service: The shipper will unpack the product and provide light setup that requires basic tools (i.e. pieces will be screwed or bolted together, set pieces next to each other, or on top of each other).
• Packaging: The shipper will remove and dispose of all packaging.
• Removal of Old Mattress: Included

*In all cases the shipper will not hookup any electrical or component wires. Having items carried up more than 25 steps and longer assembly periods are available as additional services which would require additional charges. Please contact us if you feel you need these services.